Customer Experience – Part 1
At SolarNRG, we take pride in providing exceptional solar solutions and great customer service. Our recent reviews from satisfied clients on our Google Review page show our commitment to excellence. Here’s a deeper look into what one of our customers have to say about their experiences with us.
A Comprehensive Journey with SolarNRG
One of our valued customers, Richard, took the time to share his detailed experience on our Google review page after a year of having solar panels and a 10kW battery installed in his Albir home. Richard walked through the entire process, highlighting key aspects of his journey:
Sales process
Richard appreciated our sales representative, Maurice, for his informative and non-pushy approach. Despite exploring quotes from several competitors, Richard felt most comfortable with our quotations. This reflects our philosophy of prioritizing customer education and comfort.
Installation
Richard praised our installation team for their efficiency, politeness, and professionalism. Completing the setup in under two days, our team ensured no damage was done to the property and that the installation was working perfectly. He also appreciated the quick response when he requested a minor adjustment post-installation, which showcases our dedication to customer satisfaction.
After-sales Support
Perhaps one of the most impressive aspects of Richard’s review was his appreciation for our administration team. We assisted him with navigating the complexities of solar grants and tax reductions, a process that requires patience and expertise. Our support resulted in significant financial benefits for Richard, further highlighting our commitment to client success beyond installation.
Overall Savings
The calculations show that Richard could save up to €9.000 in total benefits and another 2000€ approximately for his annual electricity saving. His commitment to sustainability is demonstrated by him sending back over 3,000 kW to the grid, inspiring him to consider an eco-friendly option like a plug-in hybrid vehicle.
At SolarNRG, we strive to create experiences that resonate with our customers long after their systems are installed. The feedback we have received suggests that our dedication to quality service, customer education, and long-term support is making a significant impact.
We are thrilled to hear about the savings, satisfaction, and positive environmental contributions our customers are experiencing. We look forward to continuing this journey and helping even more families transition to clean, solar energy.
Stay tuned for part two or have a look yourself at our Google-review page!